how successful is northfield hard rock casino

The Hard Rock could take a few lessons from Dan Gilbert (Horseshoe casino and Thistledown Racino) He knows all about customer service and it is hard wired in those he hires. You can build a beautiful casino, but if you don't know how to instil customer service values into your staff you won't be successful. However our cell phone message finally came through at 1030 pm that ' our table was ready' if we had not contacted the manager I don't believe we would have gotten a table! The entire bar staff at the center bar were very unfriendly as well as those at the valet counter.Need more staff to accommodate Saturday night crowd! Gaming machines very tight. Asked for manager again and were finally seated at 830 pm. ( hostesses very rude and unfriendly) Manager came and was very nice. Checked again at 730 pm and we were told there were 10 people ahead of us. At 7 pm we were told there were 4 people ahead of us. Placed our names on the wait list at 530 pm with cell phone contact. Finally a very nice gentleman (customer) at the bar stepped in for me and ordered the drink for me. Asked three times for a drink and was ignored. Then I brought friends with us on a Saturday night. First two experiences were on a weekday and Sunday afternoon.

How successful is northfield hard rock casino